FAQ

What if my uploaded file looks blurry?

Files should be submitted at 300dpi to print clearly and correctly. If the preview of the submitted file appears blurry, the file may be pixelated, which may affect the quality of the printed product. See our design guidelines for assistance.

What if my uploaded file looks too small?

The submitted file does not meet the required specifications, and needs to be built out to the correct guidelines specified.

How do I make changes to my order?

Orders can be edited, and changes made up until final payment has been entered and processed. Unfortunately, as each order is a custom print order, changes cannot be made if it is already in production.

What if I am unsatisfied with the prints I received?

If you are unsatisfied with the product or believe that you have received a defective product, GilaMonster Printing must be contacted via email at order@gmprints.com or by phone at 480.923.9999 within 48 hours upon receiving your order.

Please include the following information:

1.) Order Number

2.) Primary contact information

3.) Total of defective items in your order

4.) Picture of defective items with focus on front, back, top, middle, bottom.

5.) A written description of the defect Please allow up to 2 business days for review of your inquiry.

Because each order is custom all sales are final. Orders that are returned without information emailed or a phone call made to GilaMonster Printing discussing the issue will not be eligible for refund. Refunds are only authorized by manager discretion and will go through a strict quality control check prior to issuing any refund. All defective prints, including any and all reprints or the defective set(s) must be returned in order to receive any refund.

GilaMonster Printing does not offer any compensation for customer errors due to file uploads, or customer supplied artwork as noted in our Terms of Service section.

What is your refund policy?

Refunds are considered on a case-by-case basis. If you have any questions on the product you received please call us at 480.923.9999 and one of our agents will assist you.

Burden of responsibility:

It is our reccomendation that site users adhere to our standards for best practices. Common errors include incorrect file submission in accordance with our specifications, duplicate orders, customer misunderstandings or turnaround time, slight color variances within 4-color (CMYK) industry standards for pleasing color, designs not within stated cutting and folding tolerances, undeliverable packages/third party delivery attempts or refusal of delivery and orders returned without prior communication with GilaMonster Printing.

GilaMonster Printing cannot and does not check any submissions for spelling, grammar, or any other textual errors. The design will be printed as it appears during your approval step. It is the sole responsibility of the customer to ensure that ALL materials submitted for printing are formatted correctly and free of spelling or grammatical errors.

Refused or undeliverable orders that are on time are not the responsibility of GilaMonster Printing, and are not eligible for reprint, store credit, or refund. Orders returned without prior communication to GilaMonster Printing as undeliverable may be recycled. Please contact GilaMonster Printing via email at orders@gmprints.com or by phone at 480.923.9999 within 48hours of the scheduled delivery date.

Refused or undeliverable orders ineligible for dispute resolution include:

1.) Business Closed

2.) Returned if mail carrier attempted 3 times

3.) Customer did not indicate as commercial address

4.) Mailing address in a rural area that is not a P.O. Box

No compensation is offered for any of the above listed customer errors for the below items:

• Blank card

• Borders

• Incorrect Card Orientation

• Crop Marks • Folding out of spec

• Hard to Read

• Inverted stamp file

• Mini Image

• Missing Logo

• No Text

• Not Full Bleed

• Colors our of the CMYK color gamut

• Text or Important Images outside of the safe zone

• Pixelation

• Visible Template Lines

• Rounded Corners built into the image